Want to have a direct influence on reviews?

Do you also hate bad reviews? By exceeding expectations of your guests/customers, you will achieve better reviews and generate more sales. Passion4Guests helps you with this. Personal and tailored to the needs of your organization. Request a no-strings-attached strategy meeting.

What I do

Bringing your employees to a higher level through training/coaching

Reviews. So important nowadays. 

Bringing a cup of coffee to someone who has just ordered, is nowadays no longer sufficient to score a good review. To get a 9 or 10 more is expected. Good reviews directly lead to more sales.

By giving personal attention, acting proactively, by being alert and above all to dare, the reviews and thus also sales will improve.

I will show your employees during the training how they can exceed your guests’ expectations. I do this by using interactive, practice-oriented teaching methods. An actor can also participate in the training.

Exceeding expectations…

To Services



HELP, a complaint!

Many employees feel anxious about handling a complaint from a guest. Complaint handling can therefore be a subject for the training. I would be happy to discuss the content of the training with you.



Coaching is nonsense

Many people think coaching is nonsense. However, it is a fact that coaching can be effective. By asking the right questions, you and your team can learn to reflect on attitude and behaviour. I offer team coaching and individual coaching for all layers of the organization.



Oh dear, standing in front of a group…

Not everyone stands easily in front of a group. Do you have employees on your team that you think should learn to coach or train? Or do you want to learn this yourself? I can learn the tricks of the trade by using the train-the-trainer program.


Request a quote