What I do
Bringing your employees to a higher level through training/coaching
Reviews. So important nowadays.
Bringing a cup of coffee to someone who has just ordered, is nowadays no longer sufficient to score a good review. To get a 9 or 10 more is expected. Good reviews directly lead to more sales.
By giving personal attention, acting proactively, by being alert and above all to dare, the reviews and thus also sales will improve.
I will show your employees during the training how they can exceed your guests’ expectations. I do this by using interactive, practice-oriented teaching methods. An actor can also participate in the training.
Exceeding expectations…
HELP, a complaint!
Many employees feel anxious about handling a complaint from a guest. Complaint handling can therefore be a subject for the training. I would be happy to discuss the content of the training with you.
Coaching is nonsense
Many people think coaching is nonsense. However, it is a fact that coaching can be effective. By asking the right questions, you and your team can learn to reflect on attitude and behaviour. I offer team coaching and individual coaching for all layers of the organization.
Oh dear, standing in front of a group…
Not everyone stands easily in front of a group. Do you have employees on your team that you think should learn to coach or train? Or do you want to learn this yourself? I can learn the tricks of the trade by using the train-the-trainer program.
Work on hospitality without hiring me?
Would you like to get started with increasing the hospitality? For managers in the hotel industry I wrote an E-book with 5 tips to improve the hospitality.
The tips can be implemented right away, so why wait? Yes, download please!Review
“Joske is a very passionate trainer. She is very pleasant to deal with, very flexible and empathizes well with the organization. Our (32) employees have experienced Joske as very pleasant and knowledgeable.”
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