HELP, a complaint!
Many employees feel anxious about handling a complaint from a guest. Complaint handling can therefore be a subject for the training. I would be happy to discuss the content of the training with you.
Coaching is nonsense
Many people think coaching is nonsense. However, it is a fact that coaching can be effective. By asking the right questions, you and your team can learn to reflect on attitude and behaviour. I offer team coaching and individual coaching for all layers of the organization.
Oh dear, standing in front of a group…
Not everyone stands easily in front of a group. Do you have employees on your team that you think should learn to coach or train? Or do you want to learn this yourself? I can learn the tricks of the trade by using the train-the-trainer program.